We attempt to make sure that each transaction that you have with us is flawless. Hence, we take great care in adhering to the highest quality standards. We exchange sizes in case of a discrepancy, with an appropriate shipping charge as applicable. A request for an exchange must be made within 48 hours of delivery.
If the item is with a manufacturing defect or a wrong item has been received, please email us on support@raegale.com within 48 hours of receiving the items. Your email should contain comprehensive details alongside pictures of the defects/grievances of the item delivered to you. The Customer Support Team shall look into the matter and get in touch with you as soon as possible. They shall get the product corrected at the earliest.
We shall get the product picked up and send out the exchanged garment as soon as we receive the product from your end. The courier charges in case of exchanges, must be borne by the customer. In case the customer has received an incorrect or damaged product, no reverse pick up charges shall be applicable.
